Membership orders placed between the 1st and 19th of the month will ship out immediately and automatically renew on the 24th. From then on, your card will be charged on the 24th of every month and orders will ship on the 1st of every month.
Membership orders are shipped on the 1st of every month. Shipments within the Greater Toronto Area arrive in 1-2 business days. Deliveries to the West Coast of Canada and to the United States average between 4-6 business days.
*If the 1st of the month falls on a holiday or on Sunday, orders will be shipped on the first business day of the month.
Absolutely! If a specific candle is selected, we will automatically repeat the same candle until the preferences are changed. If you’d like to change the candle for next month, log into your account before the 24th and choose the next scent you want to try.
If you select “Surprise Me” for your plan, we’ll send you a different candle each month.
Love at first sight and smell, guaranteed! If you are dissatisfied with any of our monthly picks, we’ll send you a replacement of your choice, for free! Simply contact a Team Member within 5 business days to make your new selection and return the unused candle in original condition. Once we receive your candle, we’ll immediately send out the replacement!
*Replacement candle must fall within the same category or additional charges may apply.
*Client is responsible for return shipping fees. Drop-off is allowed at our office, located at 100 King St W, Suite 5700, Toronto, ON M5X 1C7.
Not a problem! You can add it to the notes section of your order during checkout or update your preferences at any time in your client profile. You can also get in touch with a Team Member at firstname.lastname@example.org and they would be happy to assist you.
Members receive a free set of Mini Essentials each month. The scent is selected at random. If you have a specific request for which scent you’d like (or don't like), please add it to the notes section during checkout or get in touch with a Team Member. We do our best to fulfill all scent requests for the bonus gift.
Yes, we understand that some of our customers prefer an unscented candle due to allergies or sensitivities. Spark Candles is pleased to offer the perfect way to enjoy our beautiful designer candle collection each month with an unscented option for each of our containers. Please contact a Team Member to complete the request.
Absolutely! Simply log into your client profile and update the shipping name and address separate from the billing information. Remember to update any profile changes by the 24th of the month to take effect at the beginning of the following month.
Yes, monthly subscription members receive 30% off all additional orders placed throughout the month including custom orders. (cannot be combined with other discounts, the greater percentage off will be applied)
The unique discount code will be sent with the welcome email along with your account login instructions. If you are unable to locate your welcome email, please contact a Team Member and we'd be happy to assist with your order.
Yes, we understand that some of our customers prefer an unscented candle due to allergies or sensitivities. Spark Candles is pleased to offer the perfect way to enjoy our beautiful designer candle collection with an unscented option for each of our containers. Please send your special request to email@example.com and a team member will be in touch shortly to process your order.
Absolutely! We'd be happy to send you complimentary samples with your top three scent choices. Submit a Custom Request Form with brief event details and a representative will follow up to get your scent choice and mailing address.
Yes! During the order process, we will confirm design space and specs based on your product selection. Please submit print-ready artwork (minimum 300dpi) to firstname.lastname@example.org with your order number.
Due to the handcrafted nature of our products, all custom orders are final. Upon delivery, please inspect inventory for any damages during transit and report it within 5 business days along with a detailed photo to process a shipping claim.
Yes, we love working with retail partners to share the Spark Candles experience! If you’re interested in a wholesale account, please email email@example.com and a team member will reach out with more information.
From kickback programs to custom collections, we're pleased to partner with a variety of non-profits throughout the year to help raise funds for their mission. Get in touch with a Team Member to set up a special fundraising campaign just for you!
Spark Candles are currently distributed from Toronto, Canada. It is possible that larger orders (typically $500+) shipped to the United States may incur a customs and import tax. There is no way for us to determine which orders will incur the fee and we cannot provide refunds for orders rejected by the customer at the time of delivery. Customers are responsible for any customs and import charges that may apply.
Yes, if you are in any way dissatisfied with your purchase, we accept requests for returns and exchanges within 10 days of your retail purchase or online delivery date. Products must be in original condition and returned to Spark Candles within 21 days. Once we receive the returned product, we will issue a refund. The customer is responsible for any return shipping charges.
If your candle is damaged upon delivery, please report it within 5 business days along with a detailed photo to firstname.lastname@example.org. Our team members will process a shipping claim and arrange for a replacement order as soon as possible.
Note: We cannot accept returns for Custom, Wholesale, and Private Label orders