Frequently Asked Questions

How much is shipping for a one-time order?

Orders $60+ automatically receive free shipping to Canada and the United States. Orders under $60 receive $5 flat-rate shipping to Canada and $10 flat-rate shipping to the United States. 

 

Do you ship internationally?

Yes, we currently ship via ground transportation to Canada and the United States.

 

When will my order arrive?

Orders are typically processed and shipped within 1-3 business days. Larger orders may take up to 5 business days. You will receive an email confirmation with tracking information once your order has shipped.

Standard shipping within Canada takes approximately 2-4 business days in transit.

Standard shipping to the United States takes approximately 4-6 business days in transit.  

Please note: During peak seasons, there may be a slight delay in shipping estimates.

 

Will there be an additional customs and import tax?

Spark Candles are currently distributed from Toronto, Canada. It is possible that larger orders (typically $150+) shipped to the United States may incur a customs and import tax. There is no way for us to determine which orders will incur the fee and we cannot provide refunds for orders rejected by the customer at the time of delivery. Customers are responsible for any customs and import charges that may apply.

 

Do you have a retail storefront?

We do not have a permanent Spark Candles retail location. Check out our “Where to Find Us” page for the latest information on which stores carry our products and our next Pop-Up event!

 

Do you accept returns and exchanges?

Yes, if you are in any way dissatisfied with your purchase, we accept requests for returns and exchanges within 10 days of your retail purchase or online delivery date. Products must be in original condition and returned to Spark Candles within 21 days. Once we receive the returned product, we will issue a refund. The customer is responsible for any return shipping charges.

If your candle is damaged upon delivery, please report it within 5 business days along with a detailed photo to info@sparkcandles.ca. Our team members will process a shipping claim and arrange for a replacement order as soon as possible.

 

Do you offer wholesale accounts?

Yes, we love working with retail partners to share the Spark Candles experience! If you’re interested in a wholesale account, please email info@sparkcandles.ca and a team member will reach out with more information.

 

Do you offer unscented candles?

Yes, we understand that some of our customers prefer an unscented candle due to allergies or sensitivities. Spark Candles is pleased to offer the perfect way to enjoy our beautiful designer candle collection with an unscented option for each of our containers. Please send your special request to info@sparkcandles.ca and a team member will be in touch shortly to process your order.  

 

Spark Membership FAQs

When do I pay and get my first order?

Your first month is paid upon signing up and shipped out immediately. From then on, we’ll automatically charge your card on the 24th of every month and orders will ship on the 1st of every month.

 

Will I be auto-charged each month?

Yes, to avoid any delays, we’ll automatically charge the membership rate to the card on file on the 24th of every month.

 

When is the cut off to subscribe as a member?

Sign up by midnight on the 24th of the month to be included in the following month’s delivery.

*Miss the deadline? While we cannot guarantee it, we encourage you to get in touch with a Team Member to see if there’s still availability to include you in the next shipment on the 1st of the month!

 

Can I pause or cancel my membership?

Absolutely! Log into your client profile and update your billing preferences by the 24th of the month.

 

Can I upgrade to a different plan?

Sure thing! Log into your client profile and update your plan by the 24th of the month. You can switch between membership levels as often as you’d like!

 

When will I receive my candles each month?

Membership orders are shipped on the 1st of every month. Shipments within the Greater Toronto Area arrive in 1-2 business days. Deliveries to the West Coast of Canada and to the United States average between 4-6 business days.

*If the 1st of the month falls on a holiday or on Sunday, orders will be shipped on the first business day of the month.

 

Do I get to choose my candle each month?

Absolutely! If a specific candle is selected, we will automatically repeat the same candle until the preferences are changed. If you’d like to change the candle for next month, log into your account before the 24th and choose the next scent you want to try.

If you select “Surprise Me” for your plan, we’ll send you a different candle each month.

What if I select “Surprise Me” and I don’t like the scent or style?

Love at first sight and smell, guaranteed! If you are dissatisfied with any of our monthly picks, we’ll send you a replacement of your choice, for free! Simply contact a Team Member within 5 business days to make your new selection and return the unused candle in original condition. Once we receive your candle, we’ll immediately send out the replacement!

*Replacement candle must fall within the same category or additional charges may apply.

*Client is responsible for return shipping fees. Drop-off is allowed at our office, located at 100 King St W, Suite 5700, Toronto, ON M5X 1C7.

 

What if I have a specific request for which candle or scent I want or do not want?

Not a problem! You can add it to the notes section of your order during checkout or update your preferences at any time in your client profile. You can also get in touch with a Team Member at info@sparkcandles.ca and they would be happy to assist you.

 

Do I get to choose the scent for the Bonus Mini Essential Gift Set?

Members receive a free set of Mini Essentials each month. The scent is selected at random. If you have a specific request for which scent you’d like, please add it to the notes section during checkout or get in touch with a Team Member. We do our best to fulfill all scent requests for the bonus gift.

 

Do you offer unscented candles?

Yes, we understand that some of our customers prefer an unscented candle due to allergies or sensitivities. Spark Candles is pleased to offer the perfect way to enjoy our beautiful designer candle collection each month with an unscented option for each of our containers. Please contact a Team Member to complete the request.

 

Can I send a subscription as a gift or mail it to my business address?

Absolutely! Simply log into your client profile and update the shipping name and address separate from the billing information. Remember to update any profile changes by the 24th of the month to take effect at the beginning of the following month.

 

Do you ship monthly subscriptions internationally?

Yes, Spark Candles currently ship within Canada and to the United States. U.S. customers will incur a reduced $5 fee per month for international shipping expenses.

 

Can I use a discount code towards a subscription package?

Because of the high level of savings we offer in our subscriptions packages, we cannot combine any other discount codes or offers.

 

How can I reach a Spark Candles Team Member?

Get in touch at info@sparkcandles.ca or 647-260-0823